RETURNS & EXCHANGES
We work hard to ensure you are completely satisfied with your purchase. Please contact us within 7 business days if you have concerns with your product. All customers have 30 days of your purchase, any sealed, unopened products you have purchased may be returned to us for a full refund, exchange, or credit.
Due to the nature of the medical equipment, returns of opened items, any used, dirty, or broken returns of products cannot be accepted.
- Return shipping is at the expense of the customer.
- Please do not return any product until you have contacted us and have been given explicit return instructions by email.
- There will be a $17 charge for any shipment for a return label, or a different delivery address is requested after shipment. If the customer enters an incorrect shipping address, and the package is delivered to that incorrect address, it is the customer’s responsibility to retrieve that package at their own cost.
- It is the responsibility of the customer to report problems/issues with any product IMMEDIATELY, so we can find the most expeditious solution. Please report that to us within 7 days of receipt of your order.
- The customer may incur expedited shipping fees in cases where issues are not reported immediately, and replacements need to be sent out.
Please call our Customer Service Department for further assistance at TEL: 561-571-6219.